Grievance Redressal Mechanism

The grievances from customers are treated as the feedback from customers to make improvements in the systems.

NSIC receives grievances from MSME units/Customers through:

Grievance Channels

MSME CHAMPIONS portal of Ministry of MSME Visit Portal

CPGRAMS portal of Department of Administrative Reforms and Public Grievances (DARPG) Visit Portal

PMIIG.DPIIT portal — Public Procurement (Preference to Make in India) Initiatives for Grievances, for violations of PPP-MII Order, 2017 Visit Portal

RBI-CMS portal — NSIC is registered as a "Regulated Entity (RE)"; lodge/track complaints against banks, NBFCs and payment service providers regulated by RBI Visit Portal

Grievance Officer

The aggrieved unit may also send their grievance by post addressed to:

Sh. Anirbhan Gupta, Grievance Officer

National Small Industries Corporation Limited
NSIC Bhawan, Okhla Industrial Estate,
New Delhi – 110020

Email

grievance[at]nsic[dot]co[dot]in

Phone

011-26926275

Escalation Matrix

All grievances received are resolved and disposed of expeditiously through the mechanism below. The subject and matter in a grievance received by the Grievance Officer is first understood from the point of view of the aggrieved and forwarded to the concerned department(s)/Branch/Centre for resolution; the action taken is then communicated to the Grievance Officer who professionally replies to the complainant.

NSIC Grievance Redressal Escalation Matrix
Level	Authority	Timeline for Resolution
Level 1	Branch Office / Centre / NSSHOs (respective mail IDs)	10 Days
Level 2	Grievance Officer, NSIC — grievance@nsic.co.in	21 Days
Level 3	CPGRAMS Portal	21 Days
	Champions Portal	7 Days
	PMIIG Portal	15 Days
	RBI CMS Portal	15 Days

Note: RTI matters, court-related/sub-judice matters, religious matters, suggestions, and service matters of Central Govt. employees are exempted from disposal under this Grievance Redressal Mechanism.