NSIC believes that effective communication and a customer-centric approach are essential to strengthening its relationships with stakeholders. In line with this vision, NSIC conducted a One-day Capacity Building Programme on "Communicating with Confidence – Winning Over the Customers" on 18.07.2026 for its Business Development Officers. The programme was inaugurated by the CMD, who encouraged the officers to continuously enhance their communication skills and adopt a customer-focused approach while engaging with stakeholders. The programme witnessed enthusiastic participation and featured highly engaging, experiential learning sessions focused on effective communication, customer engagement, relationship building, persuasive presentation skills, handling challenging interactions, and delivering superior customer service. Through interactive activities, group discussions, and practical exercises, participants gained valuable insights and techniques to communicate with greater confidence and professionalism in their day-to-day interactions.